FAQ&HELP




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What is the turnaround time?

Our standard turnaround time is 5x weeks from the day you approve your final design to all major metro area’s. Unfortunately, it is not possible to speed up this process for our standard garments. However, if you need custom apparel in a shorter turnaround time, simply click here to access our High-Priority Premium Rush Service. This service has a turnaround time of 7 – 10 business days, from the day you approve your final design. Please note that limited garments and designs are available with this service.

What if I didn't Receive My Order in Five Weeks?

We promise to deliver your order within five weeks from the day you approve your artwork after placing the order with us. The pre-production sign off is usually sent to you via email within 24 to 48 hours of you placing the order with us. Please note that your order might get delayed if we are waiting to hear from you for your pre-production sign off. We send the pre-production signoff through a system called smartsheet to your email. Make sure to check your inbox (and sometimes spam folder) to approve it before we will start stitching. In any case you didn't receive your order within five weeks after approving your artwork, feel free to reach us.

I need to be invoiced, is this possible?

If you need to be invoiced, please submit a request here , outlining which garments you are interested in. A dedicated account manager will be in touch to finalize your order and issue an invoice.

Where can ONTHEGO deliver to?

We can deliver to any country in the world! If you are unable to select your country in the checkout, it simply means we haven’t delivered there yet. In this case, please send an e-mail to [email protected] asking for your country to be added. Our team will do this for you immediately. Simply click here to get more information

Are the garments good quality?

All our garments have been tested and developed to ensure they are the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time. simply click here to get more infomation

Do I get to confirm my design before it goes into production?

Yes! You will receive your pre-production sign off via email within 24 to 48 hours of you placing the order with us.
We send the pre-production signoff through a system called smartsheet to your email.
Make sure to check your inbox (and sometimes spam folder) to approve it before we will start stitching! simply click here to get more infomation

Are there any discounts I can take advantage of?

We will give you 10% off your online order when you sign up for the newsletter. Please click here to sign up. Once you have entered your details, a discount code will be sent to your e-mail address. Please ensure you check your junk/spam folder as well, as sometimes our e-mails end up here.

Contact Us

Monday to Friday 9:00am to 11:00pm Australian Eastern Daylight
Saturday and Sunday 2:00pm to 6:00pm Australian Eastern Daylight
Excludes: Christmas Day and New Years Day

Phone Hours

Monday to Friday 8:30am to 5:00pm Australian Eastern Standard
Excludes: Christmas Day and New Years Day

Phone: +61 2 6251 3090
or: +61 480 019 899