Frequently Asked Questions

General Questions

What is the turnaround time?
Our standard turnaround time is 5x weeks from the day you approve your final design. Unfortunately, it is not possible to speed up this process for our standard garments. However, if you need custom apparel in a shorter turnaround time, simply click here to access our High-Priority Premium Rush Service. This service has a turnaround time of 7 – 10 business days, from the day you approve your final design. Please note that limited garments and designs are available with this service.

What is the minimum order quantity (MOQ)?
Most of our garments have a MOQ of 5x units of the same design. However, the MOQ increases with some products, such as caps, towels and water bottles. You can see each products MOQ simply by clicking on it. If you are interested in a product that is not on the website, simply send an e-mail to info@onthegosports.com.au requesting the MOQ.

Does the MOQ include both mens, womens and childrens sizing?
Most of our garments have a MOQ of 5x units. This can include a mixture of mens, womens and childrens sizing. However, most of our cycling products do have a MOQ of 5x units per gender.

Are the garments good quality?
All our garments have been tested and developed to ensure they are the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.

How do I save my design?
All designs you create will automatically be saved at the link below:
https://www.onthegosports.com.au/kit-designer#/final?token=
The link must be copied and pasted into the same browser you originally designed in. However, if you clear your history/cache, unfortunately this will also clear your designs as well.

Where can I see pricing?
All our pricing is available online. Either click here to view our price list, or click on the individual product you are interested in. If you need an official quote, please send an e-mail to info@onthegosports.com.au.

I need to see a sample before I place my order. Is this possible?
If you are interested in receiving a sample before you place your order, please send an e-mail to info@onthegosports.com.au outlining the following:
- The garment you are interested in receiving a sample of (e.g. Medium ActivTek T-Shirt)
- The quantity you are looking to order
- Your postal address
- Your best contact number
One of our Customer Service Specialists will be in touch to organise this for you.

How does the High-Priority Premium Rush Service work?
To place a High-Priority Premium Rush Order, simply click here. The design process is essentially the same as any other product, however limited garments and design options are available. Once you have placed your order, a member of our Customer Service team will be in touch with your proof. You will need to sign off on this before your order is placed into production. Once your order is in production, the turnaround time is just 7 – 10 business days.

Payment and Checkout Questions

How do I pay for my order?
To pay for your order, simply click on the cart icon located in the top right corner. This will take you through to the checkout. Here you will need to enter your contact details, delivery information and payment details. Once you have checked out, a member of our team will be in touch with you to finalise your order.

I need to be invoiced, is this possible?
If you need to be invoiced, please send an e-mail to info@onthegosports.com.au, outlining which garments you are interested in. A dedicated Account Manager will be in touch to finalise your order and issue an invoice.

Are there any discounts I can take advantage of?
We will give you 10% off your online order when you sign up for the newsletter. Please click here to sign up. Once you have entered your details, a discount code will be sent to your e-mail address. Please ensure you check your junk/spam folder as well, as sometimes our e-mails end up here.

I need to remove an item from my cart, how do I do this?
Before you can remove an item from your cart, you will need to ensure the quantity is set to 5. You will then be able to click “Remove.” Your design will still be saved at the link below, so you can make any changes you need before re-adding the garments to your cart.
https://www.onthegosports.com.au/kit-designer#/final?token=

I have added my garments to the cart, but now I need to make changes. How do I do this?
Please ensure the quantity is set to 5. You will then be able to click “Remove.” Your design will still be saved at the link below, so you can make any changes you need before re-adding the garments to your cart.
https://www.onthegosports.com.au/kit-designer#/final?token=

Design Questions

How do I get my logo onto my garment?
You can upload your logo in the “Add Logo” step. This is the second step in the design process. Click the + button and upload a logo from your computer. Then, drag the logo to position it in the desired location on your garment. If you cannot quite get the logo to sit in the correct location, simply make a note in the comments section (just before checking out). Our design team will then work on it for you and send you a proof for approval.

How are the garments customised?
Most of our products are sublimated. This means you will never need to worry about your design peeling or fading. However, some of our garments are embroidered, heat-pressed or screen printed. You can see how we customise each specific garment in the product text, when you click on the garment you are interested in.

Delivery Questions

Where can ONTHEGO deliver to?
We can deliver to any country in the world! If you are unable to select your country in the checkout, it simply means we haven’t delivered there yet. In this case, please send an e-mail to info@onthegosports.com.au asking for your country to be added. Our team will do this for you immediately.

How much is the delivery cost?
The delivery cost is based on weight. You can see the delivery cost for your garments once you have added them to the cart. If you would like a delivery cost quote before adding your garments to the cart, please send an e-mail to info@onthegosports.com.au, specifying the products you are interested in ordering and the delivery location. One of our Customer Service Specialists will be in touch with a quote.